Department of Veterans Affairs Awards B3 Group Salesforce Digital Transformation Support Contract
Leesburg, VA, September 8, 2017 – B3 Group, Inc. has been awarded the $14.6 Million Salesforce Digital Transformation Center Support contract by the Department of Veterans Affairs (VA).
The VA Center for Innovation (VACI) has established a department-wide Digital Transformation Center (DTC) to improve the VA’s ability to support veterans through the use of rapid, incremental improvements in information technology (IT) capabilities, driving a genuine working partnership between the business and IT and utilizing Software as a Service (SaaS) technology as a transformation enabler.
The current VA Salesforce environment includes several dozen Force.com platform applications and modules, an enterprise customer relationship management (CRM) implementation, and several contact center implementations operated via the Service Cloud.
On this strategic project, B3 Group, teamed with its partners Millsapps, Ballinger & Associates (MB&A) and Privateer I, will assist in the maintenance and updates of the Standards and Governance established by the current DTC and provide technical and operational support to the DTC for the Salesforce platform and products including Force.com.
The B3 Group team will also be responsible to update the standards and governance of the DTC to include additional cloud technologies, such as Amazon Web Services (AWS), Mulesoft and Informatica.
For these additional cloud technologies, B3 Group will also provide technical and operational support to the DTC. Under the terms of this contract, B3 Group will also be responsible for providing system integration services to support all aspects of the DTC as well as delivering Tier 1 Helpdesk support.